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TERMS & CONDITIONS OF SALE


DELIVERY SERVICE: Orders for stock items are normally dispatched next day. Orders must be received before 3pm for next day delivery.

AVAILABILTY: Please note that all products on this website are currently available to us. Our website is updated daily.

PAYMENT TERMS: Payment is to be made in GBP Payment is accepted by online transactions through our secure server 24 hours per day. Your order will be confirmed with an order number by e-mail and a transaction number. Your order will be processed during normal office hours: Monday to Friday 9am till 5pm. If you wish to place and pay for an order by other means please contact us directly by e-mail at sales@consumablemad.co.uk or fax on 0845 130 3213 with the details.

TAXES: Tax Is charged at 20% rate for standard rated goods where applicable.

WARRANTIES: All products are supplied with the manufacturer's standard warranty. No other warranties are expressed or implied.

CLAIMS: Delivery Discrepancies - The Green Business Co. must be notified of all delivery discrepancies within 5 days of receipt of order. Damaged Goods - All deliveries received in a damaged condition must notify the Green Business Co. within 3 days of receipt of goods. Otherwise a replacement cannot be made.

RETURNS & EXCHANGE POLICY: No product may be returned without completing a returns form, which will be supplied on request. Products returned without a return form will be refused. If you are not satisfied with your goods for any reason please return them within 7 days of delivery for replacement or refund. Returns must be in original condition and packaging stating reason for return. In the case where goods are replaced more than once (for example with a different size or colour) the customer may be liable for the additional shipping costs but will be notified in advance. Goods may not be returned after 7 days unless proved to be faulty. The purchase price of products returned in original condition will be refunded via the same method of payment as selected on your order. Shipping and handling charges are not refundable except in the case where goods are proven to be faulty. Please phone 0845 130 3212 for a returns note number. Please have the original invoice number available.

CANCELLATIONS: You may cancel your order for any reason at any time prior to shipment. Once your order ships, it will be subject to the Returns Policy. If you refuse your shipment, you will be given a full credit for the return of any goods. This offer does not include the cost of returning the goods.

BACK ORDERS: If your item is not in stock then we will email you right away. We will inform you of expected date of delivery and reason for delay. You will always have the option to cancel your order if you would rather not wait.

CUSTOMER SUPPORT, SERVICE & COMPLAINTS: We aim to provide our customers with the highest standard of service possible and will deal with any queries or complaints in the fairest manner at all times whilst observing customer confidentiality. We will handle all queries and complaints within 7 days of notification.

LEGAL STATEMENT: By placing your order, you agree to all the policies, terms, and conditions published throughout this website.

'Your statutory rights are not affected'



PRIVACY POLICY

On-line Credit Card Security: This site has been designed for secure payments. Your transaction is conducted through SECPay, an approved payment service provider. Your credit card details are not given to or retained by the vendor at any time. All transactions are carried out on a secure server.

Did you know? The risk of credit card fraud is 100 times greater when you hand your card to the waiter in a restaurant than when you shop on the Internet! At consumablemad.co.uk we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to sales@consumablemad.co.uk. Make sure to change your preferences for each account or e-mail address you have left with us.

How do we protect customer information? As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our site does not use any cookies that are stored to your hard drive or remembered between visits to our website.

Will consumablemad.co.uk disclose the information it collects to outside parties? consumablemad.co.uk does not sell, trade or rent your personal information to others. In Summary We are committed to protecting your privacy. We use the information we collect on the site to make shopping at consumablemad.co.uk possible and to enhance your overall shopping experience.

Your Consent: By using our Web site, you consent to the collection and use of this information by consumablemad.co.uk. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell Us What You Think: We welcome your questions and comments about privacy. Please send e-mail to sales@consumablemad.co.uk

Account customers welcome - Call for details


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The Green Business Co. Ltd. 2 Lane End Court, Lane End Road, Bembridge, Isle of Wight, PO35 5UE ©2011 Consumable Mad Web Design by Netguides